RETURN / REFUND POLICY

Last updated 5 July, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. This template was created using Termly’s Return Policy Generator.

All orders will be shipping via UPS or USPS

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Love, Charlie
Attn: Returns
[RMA #]
3352 N Paulina Street
Chicago, IL 60657
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note       

• Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our shipping or return policy, please contact us at:

Love, Charlie LLC
3352 N Paulina Street
Chicago, IL 60657
United States
Phone: 7736616332
[email protected]